Accessibility on calc.org.uk

This website is run by Cumbria County Council.  We want as many people as possible to be able to use this website, to be able to find, read and understand our content.  This means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard (including skip to content or skip to main navigation)
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim for a WCAG2.1 accessibility rating of "AA" on most page within this site.

We know parts of this website aren't fully accessible:

• Most older PDF documents aren't fully accessible to screen reader software
• Some of the content needs re-written in plain English.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.  If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements please contact office@calc.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Cumbria County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Issues with images

• Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images and when we publish new content we'll make sure our use of images meets accessibility standards.

Content that's not within the scope of the accessibility regulations

Issues with PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

As part of the accessibility roadmap, which we are working on, we will be aiming for any new PDFs or Word documents we publish to meet accessibility standards.